Privacy Policy
Awarded 'Exceptional'
In The Best Estate Agents Guide 2021 & 2022
How we will handle your personal data and protect your privacy
A guide to how we meet the requirements of the Data Protection Act.
Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with you.
Who will process my data?
Stanford Estate Agents Limited will process your data in order to provide our services and also our legal and regulatory requirements only. At no time will your data be shared with any third parties without your permission.
What data will you ask me for?
In order to fully understand your financial situation, we need to obtain information about you, your personal circumstances, personal indentification and your preferences. Some of the information will be private and may be sensitive, such as details of your income and expenditure, health, debts and credit commitments, legal proceedings and adverse credit.
Do I have to provide my personal data?
In order for us to comply with our duties as an agent we must adhere to codes of conduct from regulators such as The Property Ombusdman and our legal and regulatory requirements. If you prefer not to disclose some information, please tell us that you prefer not to disclose it and we will assess whether this will alter or impede the work we are doing for you.
How long we will store your data?
We will only keep your personal information as long as necessary. How long that is depends on the type of data and the nature of the work we have carried out. In most cases, your personal data will be stored for an indefinite period as we need to keep evidence that we have fulfilled our legal and regulatory requirements.
Can I see a copy of my personal data?
Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.
What if my data is incorrect or incomplete?
You have the right to have your data corrected or completed by contacting our Data Controller in writing (details below). Please be aware that we need to maintain records of information of the transaction taking place.
Can I have my data erased?
If we have entered into a transaction with you, we will not normally be able to erase your personal data. This is because we are obliged to maintain records of the transactions to meet our regulatory requirements and in case we need to exercise or defend legal claims in future.
Who is the Data Controller?
Name Nicholas J Stanford
Address 23 High Street Eastleigh Hampshire SO50 5LF Telephone 02380 647272
Email nick@stanfordestateagents.co.uk
Data Controller Registration Z3657759
How can I get more information?
If you would like further details on how we use your personal information or if you have any data protection queries, please write to:
The Data Protection Officer, Stanford Estate Agents Limited, 23 High Street, Eastleigh, Hampshire, SO50 5LA Telephone: 02380 647272
Email: nick@stanfordestateagents.co.uk
Important Notes on Protecting your own Data
Please be aware of cybercrime and protecting your own information online, particularly financial information. Do not send unsecure personal information over the internet. We recommend you use encryption software or provide any information to us using the online tools we provide.
Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and check the phone number independently from the email (i.e. via a secure web site). If you receive a phone call asking for payment ensure you are satisfied the call is genuine, or else call the company back to check. Stanford Estate Agents Limited will take responsibility if you transfer money to a fraudster in error. 
